Terms and conditions

Our Aim

To provide the merchandise and allow for donations in order to support this charity.

Stock Availability

There may be a very rare instance that items we have listed as in stock may be unavailable.

Our Delivery Aims

All orders are despatched within 24 hours Monday to Friday, or 48 hours over a weekend. We will email to confirm despatch and provide a tracking number. Delivery times vary from destination to destination; contact us if you need specific information.

Your Right to Cancel Your Order

You can cancel your order within seven days from the time payment is completed. You must email and obtain confirmation that your order has been cancelled. If the order has already been despatched, then we will advise how you may return it to us or read about 'Returning an Item'.

Returning an Item

If you need to return an item to us, you should contact us for a returns authorisation. We will advise how best to return it. Returns will only be accepted if received within 28 days from the date of delivery. You must take reasonable care to ensure that an item is repackaged so that it arrives back in the same condition it was despatched. We cannot take responsibility for damage to insufficiently repackaged items, or items that have been used or badly handled before being returned. We may only refund postage, when approved, for the use of standard mail services.

Donations

Donations are either given as a one-off payment or as a Friends of Winston's Wheels Charity subscription service charging monthly on the specified card you selected when you completed the form. Our payments are processed via Stripe.

If you wish to cancel a subscription at any time, please email hello@winstonswheels.org.uk

Complaints

We are proud of the exceptional service that our team offer and we want you to be 100% satisfied with the service we provide. If you are not totally happy with the order, or the quality of service you receive, please contact us at hello@winstonswheels.org.uk with your contact details.