Frequently asked questions

If your dog is able to use its hind legs, then they should.

We ask that it is reported straight away so that we can sort repairs or exchanges. 

As long as it’s not permanent as these are the charity property and they are not just for one dog. 

This was put in place when we received charity status. It is so that we can
keep track of where every piece of equipment is.

For as long as the named dog on the agreement form needs it.

No, all our wheelchairs and strollers are the property of the charity, and we
aim to continue to grow our collection.

The wheelchairs we use are approved by USA veterinary professionals and more recently recommended by UK vets.

No, as unfortunately due to the logistics of our equipment going to and from various locations, it would be very difficult for us to keep track of them outside of the UK.

Yes, the wheelchair is designed so that the dog can toilet in them. It might take time for them to get use to this, as it is very different from what they are used to.

Please remember that every dog is different, so do not feel under any
pressure to rush things.
Allow your dog to get used to the seeing wheelchair around. Begin by
getting them use to wearing the harness that comes with wheelchair.

Remember to start off with short outings. Make it enjoyable and rewarding
for them. A lot of praise and treats will be required.
Before you know it, it will be the new norm.